Tips to keep your customers loyal as a makeup artist Jul20

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Tips to keep your customers loyal as a makeup artist

As a makeup artist, you already know that it is easier to keep an existing customer, then trying to win new ones. But there are cases when businesspersons consider that their customers will never try other products or services, and this is not doing them any good on the long run, because they do not improve their services, and they lose clients in time. As a makeup artist, having loyal customers is good for both you and them. The customers will win because they do not have to waste their time in trying to find another beauty artist, when they have to attend and event. You will win because loyal customers help you produce higher profit and you will have enough funds to improve your services. Therefore, here are some tips that will help you keep your loyal customers.

 

Do not forget about their appointments

It is important to show your customers that you are there to help them look good, and because they need your services when they attend a special event, it is important to not forget about their appointments. You may have encountered issues like making an appointment because you forgot to note a previous one, and two clients have arrived at the same time. You can avoid this situation if you use an app as MyCuts, because it will help you organize your appointments, and you will be able to tell your clients if you are available to help them.

Always have products on stock

You may already know what your clients preferences are, so you should make sure that you always have their favorite products on stock when they come to the appointment. Many makeup artists forget to check their stock, and they end up telling the client that they cannot offer them the services they ask, because they do not have the products. But you can use an online software to stay up-to-date with the situation of your inventory, and in this way when a client makes an appointment, you will know exactly if you have the product or you will have to order it.

Check clients’ reviews

You should always improve the quality of your services, and for doing this you have to ask your clients to offer you feedback. In case you find negative reviews, you should discuss with the client to see what they were not satisfied about, and fix that issue. In addition, you can talk with them when they come for an appointment, because you have to make sure that they leave your salon satisfied with the result. Therefore, as you offer them the beauty service, you can ask them if they have any preferences. Some of them may not want to use a certain product, and this is why it is important to ask them if they prefer a certain brand. You should check your website regularly, to see what clients have to say about your services, and even ask them offer you reviews. In this way, you will show them that you pay attention to their preferences and needs, and you will be able to keep your loyal customers, and even find new ones.